Refund policy

WINNOW goods are thrifted, handmade, or one-of-a-kind, which means they’re uniquely charming and final sale.

But! If something breaks, arrives damaged, or simply looks like it partied too hard in transit, email us within 7 days with photos.

Vintage & Pre-Loved Disclaimer
Some pieces have lived rich lives. Minor wear isn’t a defect—it’s character.

Damages & Issues
We do our best to pack every gift bundle like it’s heading into a cozy spa retreat — but occasionally the journey gets a little chaotic. If something arrives damaged, defective, or simply… not the thing you ordered, drop us a note ASAP. We’ll jump in and make it right.